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Refund Policy

1. Final Sale - No Returns for Change of Mind

All products sold through this website are custom-printed on demand via our fulfillment partner, Gelato. Because each item is manufactured specifically to your individual selection of image, size, and material, we do not accept returns, exchanges, or refunds for "change of mind" or customer selection errors.

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2. No Refunds for Customer Error

It is the customer's responsibility to review their order carefully before completion. Refunds or replacements will not be issued for:

  • Selection of the incorrect image or artwork.

  • Selection of the incorrect product type, size, or material.

  • Provision of an incorrect or incomplete shipping address.

 

3. Damaged or Defective Items

In the rare event that your order arrives damaged or with a manufacturing defect, we will provide a replacement at no additional cost.

  • Notification Window: You must report any damage or defect within 7 days of the delivery date.

  • Evidence Required: You must provide your order number and clear digital photographs of the damaged product AND the original packaging to info@foxlabfineart.com.

  • Resolution: Upon verification, we will initiate a new production order. We do not offer cash refunds for damaged items; we provide high-quality replacements of the original order only.

 

4. Color Discrepancy Disclaimer

Digital screens display colors differently based on hardware and user settings. While we utilize professional-grade printing, we cannot guarantee a 100% color match between your monitor and the physical print. Minor color variations are a standard part of the printing process and do not qualify as manufacturing defects.

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5. Order Cancellations

Our automated fulfillment system through Gelato begins the production process almost immediately.  Once an order has entered the "In Production" status, it can no longer be canceled or changed.

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6. Lost or Stolen Packages

If tracking information confirms that a package was "Delivered," Dan Charles Photography cannot issue a refund or replacement. Please contact the shipping carrier to file a claim. If a package is officially confirmed as "Lost in Transit" by the carrier, we will facilitate a replacement order.

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