Shipping Policy

1. Custom Production & Fulfillment

All products at Dan Charles Photography are made-to-order specifically for you. We partner with Gelato, a global print-on-demand network, to fulfill your orders. By producing items on demand, we reduce waste and ensure each print is created with individual care.

2. Production Timelines

Processing: Please allow 3–6 business days for your custom item to be printed and quality-checked before it is shipped.
Peak Seasons: During holidays or high-demand periods, production times may extend slightly. You will receive a notification if there is a significant delay.

3. Shipping & Delivery Estimates

Local Production: Gelato typically prints your order in the facility closest to your delivery address to ensure faster shipping and lower carbon emissions.
Delivery Time: Once shipped, standard delivery usually takes 3–8 business days, depending on your location.
Tracking: You will receive a tracking link via email as soon as your order leaves the production facility.

4. Shipping Costs

Shipping rates are calculated at checkout based on the weight of the items and the destination address. We strive to provide the most efficient and cost-effective shipping through Gelato’s local fulfillment network.

5. International Shipping

We ship to most countries worldwide. Please note that for international orders, the recipient is responsible for any customs duties, taxes, or import fees levied by their local government. These fees are not included in our shipping rates.

6. Incorrect Addresses & Non-Delivery

Customer Responsibility: It is the customer's responsibility to provide an accurate and complete shipping address.
Reshipping Fees: If a package is returned to us or the fulfillment center due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipping the item.
Lost Packages: If a package is marked as "Delivered" by the carrier but is missing, you must contact the carrier directly to file a claim. Dan Charles Photography is not responsible for items stolen after confirmed delivery.

7. Order Issues & Damages

If your order arrives damaged or contains a manufacturing defect, please refer to our Refund Policy. You must notify us within 7 days of delivery with photographic evidence to initiate a replacement.